What are the hours of availability for the Madrid System Customer Service team?

The Madrid System Customer Service team operates from 3 a.m. to 11 a.m. ET. This schedule aligns with the global nature of the Madrid System, which administers international trademark registrations. Given its international clientele, the availability during these early hours allows for effective communication across various time zones, accommodating requests and inquiries from users worldwide.

Other options provide hours that do not accurately represent the team's availability. A schedule from 9 a.m. to 5 p.m. ET would limit service to standard business hours only, which may not cater to customers in different regions who require assistance outside of typical local working hours. An option of 8:30 a.m. to 8 p.m. ET would also be an extended timeframe but would not encompass the early morning hours that the Madrid System Customer Service team covers. The option indicating "all day, every day" would imply constant availability, which is not realistic for most customer service operations, including this one.