Which contact method is recommended if you can't locate a recently submitted document in TSDR?

If a recently submitted document cannot be located in the Trademark Status and Document Retrieval system (TSDR), reaching out to the USPTO via email with the filing receipt is typically the recommended contact method. This approach provides the USPTO with the necessary information to identify the specific submission, as the filing receipt contains vital details such as the application or registration number, document date, and the nature of the filing. By providing this information, the USPTO can more efficiently track down the document in question and respond appropriately.

Choosing to email instead of other contact methods ensures a written record of the inquiry and may lead to faster resolution, as it allows the USPTO to handle requests in an organized manner. It also enables the person submitting the inquiry to include any additional context or details that could aid in the investigation of the missing document.

In contrast, options like submitting a petition may not be applicable in this situation since petitions are typically reserved for more formal challenges or requests regarding decisions made in the trademark process. Calling the trademark office, while still a viable option, might not provide the same detailed context that an email could, and may lead to longer wait times or an inability to address specific details efficiently. Requesting a field visit is generally not a practical or available option